Naar hoofdinhoud

Privacy Policy

Last updated: February 2026

Digital Dassie ("we", "us", "our"), operated by Matthew Bracke as a sole proprietorship (eenmanszaak) registered in Gent, Belgium, is committed to protecting your privacy in accordance with the General Data Protection Regulation (GDPR) and Belgian data protection law.

1. Data Controller

Digital Dassie
Matthew Bracke
9000 Gent, Belgium
Ondernemingsnummer: 1033.324.667
Email: [email protected]

2. Data We Collect

We may collect the following personal data:

  • Contact information: name, email address, phone number
  • Business information: company name, business type
  • Call data: phone numbers of missed calls, call timestamps (processed via our automation services)
  • Usage data: how you interact with our website and services
  • Payment data: processed securely by Stripe; we do not store card details

3. Google Workspace Integration

If you connect your Google Workspace account, we may access the following data:

  • Gmail messages: read-only access to relevant messages for automated email notifications and client communication
  • Calendar events: read-only access to calendar data for automated scheduling

Purpose: This data is used exclusively for automated scheduling, email notifications, and client communication as part of our services.

Storage: Google Workspace data is processed in real-time and is not permanently stored on our servers.

Sharing: Google Workspace data is never shared with third parties.

Revocation: You can revoke access at any time via your Google Account settings.

4. How We Use Your Data

  • To provide our AI automation services (missed call handling, follow-up messaging)
  • To communicate with you about our services
  • To process payments
  • To improve our services
  • To comply with legal obligations

5. Legal Basis for Processing

We process your data based on:

  • Contract performance: to deliver our services to you
  • Legitimate interest: to improve our services and communicate with prospects
  • Consent: where you have given explicit consent (e.g., marketing communications)
  • Legal obligation: to comply with Belgian and EU law

6. Third-Party Services

We use the following third-party processors:

  • Twilio: for SMS and voice services (USA-based, EU-US Data Privacy Framework)
  • WhatsApp / Meta: for messaging services
  • Stripe: for payment processing
  • Google Workspace: for Gmail API and Calendar API integration
  • Dokku (self-hosted VPS): for website and application hosting

Each of these services has their own privacy policy and GDPR compliance measures.

7. Cookies

Our website uses minimal cookies necessary for functionality. We do not use tracking cookies or third-party advertising cookies.

8. Data Retention

We retain your personal data for the following periods:

  • Call data: 12 months after your last service interaction
  • Account data: duration of your subscription plus 6 months
  • Payment records: 7 years (as required by Belgian accounting law)
  • WhatsApp conversations: 90 days

You can request deletion of your data at any time, subject to legal retention requirements.

9. Your Rights Under GDPR

You have the right to:

  • Access your personal data
  • Rectify inaccurate data
  • Erase your data ("right to be forgotten")
  • Restrict processing of your data
  • Data portability: receive your data in a structured format
  • Object to processing based on legitimate interest
  • Withdraw consent at any time

To exercise any of these rights, contact us at [email protected].

10. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or destruction.

11. Supervisory Authority

If you believe your data protection rights have been violated, you have the right to lodge a complaint with the Belgian Data Protection Authority (Gegevensbeschermingsautoriteit): www.gegevensbeschermingsautoriteit.be

12. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date.

13. Contact

For any questions about this privacy policy, contact us at:
[email protected]